Q: Do you ship to Alaska, Hawaii, or international addresses?
No. We ship exclusively within the contiguous United States (lower 48 states). We do not deliver to Alaska, Hawaii, U.S. territories, P.O. Boxes, APO, FPO, or DPO addresses to ensure the safe transport of our large-format greenery.
Q: How much does shipping cost?
We offer a transparent shipping structure: Orders totaling $120.00 or more qualify for Free Standard Shipping. Orders under $120.00 are charged a single flat rate of $15.00 at checkout. No additional handling or hidden fees apply.
Q: How long does delivery take?
Our total estimated delivery timeline is 7-12 business days. This includes an order processing time of 1-2 business days followed by a transit time of 6-10 business days. Please note that orders placed after our daily cutoff time of 3:00 PM (CST/CDT) will begin processing on the next available business day (Monday–Friday, excluding U.S. Federal holidays).
Q: When will I receive my tracking number?
A shipment confirmation email containing your tracking number will be sent as soon as your package leaves our warehouse. Please allow 24-48 hours for the tracking information to update in the carrier’s system. We partner with reliable domestic carriers including UPS, FedEx, and USPS ground services.
Q: Tracking shows “Delivered” but I haven’t received my package. What should I do?
We recommend first checking around your property, secure delivery spots, and verifying with household members or neighbors. If the package cannot be located, please contact the carrier directly to open an investigation and notify us at help@elvarinoliving.com so our support team can assist you in tracking the resolution.
Returns & Refunds
Q: What is your return window?
You have 30 days from the date of confirmed delivery to initiate a return request. To be eligible for a return, items must be in their original, unaltered condition, free from user-inflicted damage, and packed securely within their original packaging (including all protective materials and tags). Items that have been permanently altered, permanently bent out of shape, or damaged through improper handling cannot be accepted for return.
Q: How do I start a return?
Return address: 213 MAIN ST, ORCHARD, IA 50460, USA
To ensure your return is processed quickly and accurately, please follow these simple steps:
Contact Us First: Please reach out to our support team to request a Return Merchandise Authorization (RMA) code before sending any items back.
Use the Return Address: All authorized returns must be shipped strictly to the return address provided with your RMA code.
Please note: Do NOT return any item without first contacting us and obtaining a Return Merchandise Authorization (RMA) code. Shipping packages without a pre-approved RMA code may significantly delay the processing of your return. Please make sure to contact us to get the correct return instructions before shipping.Our team will respond to all return requests within 1-2 business days to help you guide through the process seamlessly.
Q: Are there any restocking fees?
No. Elvarinoliving maintains a strict $0.00 restocking fee policy on all eligible, authorized returns.
Q: Who covers return shipping costs?
If an item arrives damaged in transit or is incorrect, Elvarinoliving covers 100% of the return shipping costs. For standard returns due to customer preference or incorrect size selection, the return shipping is entirely at the customer’s expense.
Q: How long does a refund take to process?
Once your return package is delivered to our facility and inspected, we will process your return within 1-2 business days. Following approval, the refund is automatically issued to your original payment method. It typically takes an additional 5-10 business days for the credit to reflect on your statement, depending on your bank or card issuer.
Q: Can I cancel my order?
Yes, you may request an order cancellation within 12 hours of placement by emailing help@elvarinoliving.com. After 12 hours, the order enters our immediate fulfillment process and cancellations can no longer be guaranteed.
Products & Quality
Q: The color of my plant looks slightly different from the website photo. Is that normal?
Yes. Our product photographs are captured under controlled studio lighting conditions. Minor variations in foliage color or saturation can occur depending on your individual monitor calibration and the ambient lighting in your home or office space. This is a normal characteristic of digital imaging and is not considered a defect.
Q: The physical height of my tree doesn’t exactly match the listing. Why?
Stated heights are approximate and may vary by ±2 to 4 inches based on how the adjustable branches and leaves are manually extended during assembly. For our large-format items, such as our bird of paradise or monstera species, the final visual height depends entirely on how you shape and open the foliage after unboxing.
Q: My large artificial tree feels unstable on a hard floor. What should I do?
For our taller trees standing 5 feet (60 inches) and above, placing the weighted base into a larger decorative planter and stabilizing it with pebbles, mulch, or a non-slip floor mat adds excellent stability. Our products are designed exclusively for indoor decorative use.
Q: How do I shape and fluff the plant after unboxing?
Our products are safely compressed for secure transport. After unboxing, gently bend and style the flexible branches or foliage outward to achieve your preferred natural arrangement. For items like pampas grass or reed grass, standard manual fluffing upon unpacking will quickly bring out their full display volume.
Orders & Payment
Q: What payment methods do you accept?
We accept major credit cards including Visa, MasterCard, American Express, and Discover. All transactions are securely processed in USD. We do not accept personal checks, money orders, direct bank transfers, or Cash on Delivery (COD).
Q: Is my payment information secure?
Yes. Our checkout process utilizes 256-bit SSL encryption to protect your data during transmission. Elvarinoliving is fully compliant with PCI-DSS standards, meaning we never store or have access to your full credit card credentials on our servers.
Q: Will there be hidden or unexpected charges?
No. We operate under a transparent pricing policy with zero hidden fees. Since all prices displayed on our product pages are already inclusive of applicable sales tax, your final checkout calculation is simply: Product Price + Shipping Cost (If Applicable) = Final Total Cost. The total shown in your order summary is exactly what you pay.
